Refund policy
Effective Date: 26 June 2026
At Nirvani, customer satisfaction is our priority. If you experience any issue with your purchase, we're here to help.
Returns
Due to hygiene and safety standards, cleaning products cannot be returned once delivered unless:
- The product is damaged during transit.
- You receive the wrong product.
- The product has a manufacturing defect.
- The product has leaked due to packaging damage.
Return requests must be submitted within 48 hours of delivery.
Non-Returnable Items
Returns will not be accepted for:
- Opened or used products.
- Products damaged due to improper handling or storage.
- Change of mind after delivery.
- Products purchased during clearance or special promotional sales (unless damaged or defective).
Refund Eligibility
Refunds will be processed after verification of the returned product or issue.
If approved, the refund will be initiated:
- To the original payment method for prepaid orders.
- As per the payment provider's processing timeline.
Refunds are generally processed within 5–7 business days after approval.
Replacement Policy
Where applicable, we may offer a replacement instead of a refund for:
- Damaged products
- Leaking containers
- Incorrect items
- Manufacturing defects
Order Cancellation
Orders may be cancelled before they are dispatched.
Once the order has been shipped, cancellation requests cannot be accepted.
How to Request a Return or Refund
Please email us with:
- Order Number
- Customer Name
- Reason for return/refund
- Photos of the product and packaging
- Unboxing video (if available)
Our support team will respond within 1–2 business days.
Contact Us
Nirvani Cares
Email: care@nirvanicares.com
Phone: +91-9978228782